Your questions, answered.
Practical answers about the visit, the price and what happens after a leak is found.
What does the £1,250 price include?
The residential package includes leak investigation, detection, tracing, access or excavation where needed, the plumbing repair, parts and materials, testing and a Trace & Access report. The total includes any applicable tax. Decorative and remedial reinstatement is excluded. Commercial work is quoted separately.
Do you repair the leak as well as find it?
Yes. The residential package takes the job from investigation through access and plumbing repair to testing. We explain the proposed access before work starts. Finishing work such as plastering, tiling, flooring and decorating is separate.
How does the £100 deposit work?
We first confirm the job and appointment. A £100 booking deposit is then requested by payment link and deducted from the total, leaving £1,150. An enquiry alone does not confirm an appointment or take a payment.
Can you find a leak without lifting the whole floor?
Detection methods help narrow the investigation before access is made. Thermal imaging, acoustic equipment, tracer gas and moisture readings can provide useful evidence. Some opening or excavation may still be needed to confirm and repair the source.
Can I use the report for an insurance claim?
You can send the Trace & Access report to your insurer. Whether investigation, access, repair or reinstatement is covered depends on your policy and the insurer’s decision. Ask about approval requirements before work begins.
Which areas do you cover?
We cover Berkshire and selected locations across Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire and Bedfordshire. Check the coverage directory and supply your full postcode to confirm availability.
Is commercial work included in £1,250?
No. Commercial premises and commercial instructions receive a separate quotation after we discuss the site and work required.
What does the 12-month warranty cover?
It covers the workmanship of the plumbing repair. The written booking information must explain how to raise a concern and the applicable warranty arrangements.
Do you guarantee a leak will be found?
No detection method can guarantee a result in every condition. We select suitable methods and explain what the findings support. The advertised offer is the fixed-price residential package; it is not a no-find-no-fee promise.
Does an enquiry confirm an appointment?
Prepare your enquiry with the postcode and symptoms, then open WhatsApp and tap Send. We discuss the scope, access and availability before confirming an appointment. No booking or payment is created by preparing a message.