What we investigate
The first question is which section of the supply is losing water. We consider the meter, stop valves, private supply route and accessible internal fittings. Suitable isolation checks can help focus the investigation, followed by acoustic listening, tracer gas or other appropriate tracing methods. A marked position is supported by the findings, rather than a guess at the shortest pipe route.
Signs to tell us about
- An unusually high metered bill
- A water supplier leak notification
- Persistent wet ground
- Water flow when outlets are not being used
Getting ready for the visit
Locate the meter and internal stop valve if you know where they are. Tell us if a neighbour shares the supply and whether the pipe passes beneath a drive or another property.
What to expect
Water suppliers and owners may have different responsibilities along a supply. Confirm ownership and permissions before work on shared or public pipework.
Detection, access and repair
For residential work, the £1,250 package includes investigation, suitable detection methods, access or excavation, the plumbing repair, parts and materials, testing and a report. The repair carries a 12-month workmanship warranty.
We serve homes and businesses across the listed service area. Check the coverage directory and provide the exact postcode before booking. Decorative and remedial reinstatement, including flooring, tiling, plastering and decorating, is separate.
Common questions
What should I prepare for mains water leak detection?
Locate the meter and internal stop valve if you know where they are. Tell us if a neighbour shares the supply and whether the pipe passes beneath a drive or another property.
What happens after a leak is found?
We explain the access needed, carry out the agreed plumbing repair and test the affected pipework. The residential package includes parts, materials and a report. Reinstatement of finishes is excluded.